You can request roadside assistance through either the Rofix app or our website. Select the type of service you need (e.g., towing, fuel delivery, tire change), enter your vehicle details and your location. Once you've made your selection, you'll be connected with the nearest available service provider, who will be dispatched to your location right away.

At Rofix, we believe in transparent and upfront pricing. You can review the cost of your service before confirming your request. You will only pay for the service you need. Prices depend on the type of assistance required and your location. Rest assured, we always aim to keep prices fair and lowest in your town.

For more details on pricing or if you have any questions about a specific service, feel free to contact our support team. We’re here to make sure you get the help you need without any confusion or stress.

No! Rofix does not charge any monthly membership or hidden fees. Drivers only pay when they require assistance. We give drivers access to our services without any subscription. Get the help you need, when you need it, without any monthly or hidden costs.

Payments are securely processed through the Rofix app or website. You can use a credit or debit card for transactions. When you request assistance, your card will be placed on hold and payment will only be processed once the service is successfully completed. In certain regions, cash payments are also available as an option.

Rofix connects you with the nearest available service provider, so response times vary based on location and availability. Our average ETA is less than 10 minutes.

Your safety and trust is our first priority. All our service providers are carefully vetted to ensure they meet our high standards for safety and quality. All of our service providers have to go through background and insurance checks. When you get assistance through Rofix, you can feel confident knowing that you and your vehicle is safe and our service providers will always treat you with care and respect during a stressful time.

We want to keep you informed and at ease. Once your service request is confirmed, you can track the service provider’s real-time location right in the app or on the website. You’ll know exactly when they’ll arrive, so you don’t have to guess or worry.

Yes! Your feedback is incredibly important to us. After receiving help, you can rate the service provider based on your experience. This helps us maintain high-quality service and ensures that every provider on our platform is dedicated to helping you when you need it most.

If you encounter any issues, we’re here for you. Your experience matters to us, and we want to make it right. Reach out to our customer support team, and we’ll do everything we can to resolve any concerns. Whether through chat, email, or phone, we’re ready to assist you every step of the way.

When you need us, we’re just a few clicks away. If you need help or have any questions, go to the “Help” section on our website or app. You can reach out to us through live chat, [email protected], or 587-000-0000, and we’ll be there to support you in any way we can.